Return Policy
Thank you for choosing Minaallday. We aim to provide you with exceptional products and service. Please read our return policy below for clarity on returns, defective products, and international orders.
Defective Products
If you receive a defective product, please contact us immediately at [email protected] with your Order ID and a snapshot clearly showing the defect.
We will review your case promptly and provide a resolution, which may include a replacement, repair, or refund.
International Orders
Cancellation: You may cancel international orders before shipment for a full refund. However, please note that PayPal or bank charges may be deducted from your refund amount.
Returns: Customers are responsible for all return shipping costs, including any customs duties or taxes incurred.
Quality Check: All returned items will undergo a quality check upon receipt. If you request an exchange, you will be responsible for reshipping charges.
Return Process
1. Initiate Your Return: Email our customer service team at [email protected] within 14 days of receiving your order to request a return. Please include your order number, reason for return, and any relevant details.
2. Approval and Instructions:
Our team will respond within 24-48 hours with further instructions for your return request.
If your return is approved, we will provide you with the return address.
3. Return Shipping: Please ensure to use a trackable shipping service or purchase shipping insurance for your return package. We cannot guarantee receipt of returned items without tracking information.
4. Refunds Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 5-7 business days to your original method of payment.
Return Address:
RM.517，NEW CITY CENTRE，2 LEI YUE MUN ROAD，KWUN TONG,KOWLOON.HK
Contact Us
If you have any questions about our return policy, defective products, or international orders, please contact our customer service team at [email protected]. We are dedicated to ensuring your satisfaction with Minaallday.